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Contact Pikitoes Customer Support
Need help with Shipping, Sizing, and Footwear Orders
If you have questions regarding our flats, sandals, or clogs, or need help with order tracking in the US, please fill out the form below.Pikitoes Customer Support: Frequently Asked Questions
How can I track my footwear order?
Once your order for our clogs, sandals, or slippers is processed, you will receive an email with a tracking number. You can use this number on our site or the USPS tracking portal to see the status of your delivery within the US. If you have trouble finding your email, Pikitoes Customer Support is available to resend your tracking details.
What is the shipping time for US orders?
We focus exclusively on the US market to ensure reliable delivery. Typically, orders for our flats and flipflops take 1-3 business days to process and 7-15 business days for delivery, depending on your location. For specific shipping updates, please reach out to Pikitoes Customer Support.
How do I choose the right size for Clogs and Slides?
Sizing can vary between our unisex slippers and women’s clogs. We recommend checking the size chart on each product page before ordering. If you are between sizes for our sports slides or recovery clogs, our team suggests sizing up for a more comfortable fit. Still unsure? Contact Pikitoes Customer Support for a personalized recommendation.
What is your return policy for footwear?
We want you to love your walk! If your sandals or flats don’t fit perfectly, you can contact Pikitoes Customer Support within 30 days of delivery to start a return or exchange. Please ensure items are unworn and in their original packaging.
Can I change my order after it’s placed?
Because we aim for fast processing for our US customers, changes must be made quickly. Please email Pikitoes Customer Support immediately if you need to update your shipping address or footwear size.